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    Name: SMART BUSINESS SERIES 2018-Session #3
    Date: November 28, 2018
    Time: 8:00 AM - 10:00 AM EST
    Event Description:
    Depending on your industry, you may call them clients, guests, patrons, patients, or donors. However you refer to your customers, you need to Bring in the Business! Messaging and customer service are key elements to any successful business. Learn how to effectively market your business and establish your customer experience to attract more customers, close the deal and keep them coming back.

    The 2018 Eastern Bank Smart Business Series consists of three, two-hour long workshops featuring a distinguished panel of branding and customer service experts who will provide insight on how to create content, convert leads into sales, and the importance of exceptional customer service.  

    Session #3
    How to Keep Your Customers
    What you will learn:
    • Identify your customers' key success factors. 
    • Make every interaction with your customers matter.
    • Train and reward employees for providing exceptional customer service. 

    Series Presenters:
    Kelly Glennon, Jewlery Creations

    Sponsored by Eastern Bank
    Event Media:
    Dover PD Conference Center
    46 Chestnut Street, Dover
    Date/Time Information:
    Wednesday, November 28, 2018
    8:00-10:00 a.m.
    Registration & Light Breakfast begins at 7:30 a.m.
    Contact Information:
    Kim Lindquist
    Whole Series (3 Sessions): $95 for Chamber Members / $125 for Not-Yet-Members
    Registration is limited to 25 participants.
    Contact Kim Lindquist to discuss individual session participation at 742-2218.
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