Depending on your industry, you may call them clients, guests, patrons, patients, or donors. However you refer to your customers, you need to Bring in the Business! Messaging and customer service are key elements to any successful business. Learn how to effectively market your business and establish your customer experience to attract more customers, close the deal and keep them coming back.
The 2018 Eastern Bank
Smart Business Series consists of three, two-hour long workshops featuring a distinguished panel of branding and customer service experts who will provide insight on how to create content, convert leads into sales, and the importance of exceptional customer service.
How to Keep Your Customers
What you will learn:
Kelly Glennon, Jewlery Creations
Sponsored by Eastern Bank
- Identify your customers' key success factors.
- Make every interaction with your customers matter.
- Train and reward employees for providing exceptional customer service.